Privacy Policy
At ROSAM – Bloom & Style, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you when you use rosam.in, place an order, create an account, contact us, or otherwise interact with ROSAM.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us when you browse our website, create an account, place an order, contact us, subscribe to communications, or interact with our services.
This may include:
Personal Information
- Full name
- Email address
- Mobile/WhatsApp number
- Billing address
- Shipping address
- PIN code
- City and state
- Account information
- Order details
- Customer support communications
Order Information
When you place an order, we may collect information relating to:
- Products purchased
- Order number
- Order value
- Shipping and billing details
- Payment status
- Delivery information
- Return, refund or exchange information
We do not need to store your complete card, UPI or banking credentials ourselves when payment is processed through an external payment gateway.
Payment Information
Payments made through ROSAM may be processed by third-party payment service providers.
Depending on the payment method you choose, the payment provider may process information required to complete the transaction.
ROSAM generally receives information such as:
- Payment status
- Transaction/reference ID
- Payment method
- Order/payment confirmation
Your complete payment credentials are handled by the applicable payment service provider according to its own privacy and security practices.
Information Collected Automatically
When you visit ROSAM, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location information
- Date and time of visits
- Website interaction information
- Device and technical identifiers
This information helps us understand how visitors use our website and improve its performance, security and user experience.
How We Use Your Information
ROSAM may use your information for legitimate business and service-related purposes, including:
Order Processing
To:
- Process your orders
- Confirm purchases
- Process payments
- Arrange delivery
- Provide order updates
- Handle returns, exchanges and refunds
Customer Support
To respond to:
- Product questions
- Order enquiries
- Delivery issues
- Return/refund requests
- Exchange requests
- Other customer-service enquiries
Website Improvement
We may use information to:
- Improve website functionality
- Understand customer behaviour
- Improve products and services
- Analyse website performance
- Personalise your shopping experience
Security
We may use information to:
- Detect suspicious activity
- Prevent fraud
- Protect customer accounts
- Protect our website and systems
- Investigate security incidents
Marketing & Promotional Communications
If you choose to subscribe to ROSAM's promotional communications or otherwise provide appropriate consent where required, we may contact you about:
- New collections
- Product launches
- Special offers
- Discounts
- Seasonal campaigns
- Jewellery recommendations
- Other ROSAM updates
These communications may be delivered through channels such as:
- SMS
- Push notifications, where applicable
You can opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting ROSAM.
Important
Transactional communications, such as:
- Order confirmation
- Payment confirmation
- Shipping updates
- Delivery notifications
- Return/refund updates
- Important account notifications
may still be sent when necessary to provide the service you requested.
WhatsApp & Communication
If you contact ROSAM through WhatsApp or provide your WhatsApp number for order or customer support purposes, we may use that information to:
- Respond to your enquiry
- Provide order-related assistance
- Send relevant transactional updates
- Communicate regarding delivery, returns or refunds
Marketing communications through WhatsApp will be handled according to applicable consent and opt-out requirements.
Cookies & Similar Technologies
ROSAM may use cookies and similar technologies to make the website function properly and understand how visitors use our website.
Cookies may help us:
- Keep products in your shopping cart
- Maintain login/session functionality
- Remember preferences
- Improve website performance
- Understand website usage
- Measure marketing performance
- Provide relevant content or advertisements, where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping-cart or checkout features.
Analytics
We may use analytics services to understand how visitors interact with ROSAM.
These services may collect information such as:
- Pages viewed
- Time spent on pages
- Device information
- Browser information
- Traffic sources
- General interaction patterns
Analytics information helps us improve our website and customer experience.
Only name specific services such as Google Analytics, Meta Pixel, Microsoft Clarity, etc. if ROSAM actually has them installed.
Sharing Your Information
ROSAM does not sell your personal information to third parties as a business practice.
We may share necessary information with trusted service providers who help us operate our business.
These may include:
Payment Providers
To process payments and verify transactions.
Delivery Partners
To deliver your orders.
They may receive information such as:
- Name
- Address
- Phone number
- Order information
Technology & Hosting Providers
To operate:
- Website hosting
- Website infrastructure
- Database systems
- Security services
- Backup systems
Communication Providers
Where applicable, third-party providers may help us send:
- SMS
- Order notifications
- Customer-service communications
Analytics & Marketing Providers
Where applicable and permitted, we may use third-party tools to understand website activity and measure marketing performance.
These providers process information according to their own applicable terms and privacy policies.
Legal & Regulatory Requirements
ROSAM may disclose information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Prevent fraud
- Protect our rights
- Protect customers
- Investigate suspected unlawful activity
- Protect the security of our website or services
We may also retain or disclose information where required by applicable legal or regulatory obligations.
Data Security
We take reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Customers should also take appropriate steps to protect their account credentials and devices.
Data Retention
ROSAM retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions
- Providing customer support
- Managing accounts
- Processing returns/refunds
- Maintaining business records
- Meeting legal, accounting and regulatory requirements
- Resolving disputes
- Preventing fraud and misuse
When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.
Your Privacy Choices & Rights
Depending on applicable law, you may have rights relating to your personal information, including rights concerning:
- Access to personal information
- Correction of inaccurate information
- Withdrawal of consent where processing is based on consent
- Opting out of promotional communications
- Requesting deletion where applicable
- Raising concerns about how your information is handled
India's DPDP framework recognises rights of individuals in relation to their digital personal data and establishes obligations for organisations processing such data.
To make a privacy-related request, contact ROSAM using the details provided at the end of this policy.
Marketing Opt-Out
If you no longer wish to receive promotional communications, you can unsubscribe using the relevant option included in our communication.
For example:
Email: Use the unsubscribe link.
WhatsApp: Follow the opt-out instructions or contact ROSAM.
SMS: Use the applicable opt-out mechanism where provided.
Please note that opting out of marketing does not necessarily stop essential transactional communications relating to an existing order.
Children's Privacy
ROSAM's website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that personal information has been submitted by a child inappropriately, please contact us so that we can review the matter.
Third-Party Links
Our website may contain links to third-party websites, services or social-media platforms.
If you follow a third-party link, you will leave the ROSAM website.
ROSAM is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Social Media
ROSAM may maintain accounts or profiles on social-media platforms.
Interactions with ROSAM through these platforms may be subject to both:
- This Privacy Policy, where applicable; and
- The privacy policy and terms of the respective social-media platform.
Please review the privacy settings and policies of those platforms for more information.
Changes to This Privacy Policy
ROSAM may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to technology
- Changes to our business practices
- Changes to applicable laws or regulations
When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically.
Contact ROSAM
Need help with your delivery?
Our team is here to assist.
Email: info@rosam.in
WhatsApp: +91 97661 95774
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST
Frequently Asked Questions
We may collect information such as your name, email address, phone number, shipping address, billing details, order information and information you provide when contacting us.
Payment transactions may be processed through third-party payment providers. ROSAM generally does not store your complete card or payment credentials.
Your phone number may be required for order verification, delivery, customer support and important order-related communications.
Only where permitted and based on the applicable consent/communication preferences. You can opt out of promotional communications at any time.
You may contact ROSAM to make a privacy request. Requests will be handled according to applicable law and any information that ROSAM is legally required to retain may need to be retained.
We may share necessary information with trusted service providers such as payment processors, delivery partners, hosting providers and communication providers when required to operate our services.
Email us at info@rosam.in or contact us through the official ROSAM support channel.
